Non-urgent advice: Before you make an appointment to see your GP, think about what other services might be able to help.
Go to a pharmacy for advice and treatment for minor conditions that do not need a prescription. Read about services you can get from a pharmacist.
Call NHS 111 if you have an urgent medical problem, but you’re not sure what to do.
Visit 111.nhs.uk for urgent medical advice for people aged 5 and over only.
Visit a sexual health service for testing for sexually transmitted infections and contraception advice.
You do not have to make an appointment or register for these services.
If you still require a GP appointment during normal working hours, please see below. If you have any issues or queries, you can telephone the Practice on 01780 460202.
All Appointments
All appointment requests should be made through our online link. When you use the link, you will be given two options:
1. Planned Appointment
I would like a planned appointment with a specific GP/Clinician
- This option is available during normal working hours.
- It allows you to request a routine appointment with your preferred clinician.
2. Urgent Appointment
I feel my problem is unsafe to wait and requires attention from the on the day duty team
- This option is for urgent issues that cannot wait.
- Please note: This option will close once we reach our safe operating capacity for the day.
If the urgent option is closed, you will see this message:
We have currently reached our safe operating capacity and are unable to accept any further requests at this time. This measure ensures the safety and wellbeing of everyone in our care. If you require urgent medical assistance or advice, please contact NHS 111, available 24 hours a day. The form will reopen at 8:00am on the next working day.
What Happens Next?
Every request is reviewed by our clinical team, who will decide when you should be seen and which clinician is most appropriate. Depending on your clinical need, you may:
- Be seen or speak to someone on the same day
- Be offered a routine appointment at a later date
- Be signposted to another healthcare provider (e.g., pharmacy, physiotherapist)
- Be provided with self-care advice or information
This process ensures you receive the right care, at the right time, with the right professional.
Non-urgent advice: Please note
Whilst we endeavour to provide continuity of care by ensuring that you consult with your own GP, this will not always be possible due to leave or other absence, or if your own GP is already fully allocated.
Patients are registered with one GP for administration purposes only. You can consult with any GP of your choice within the Practice. It is often advisable to stay with the same GP for an ongoing problem but if that particular GP is unavailable, please submit a request for an appointment with one of the other GPs rather than wait for his/her return.
Help us to Help you
- Please keep your phone with you at all times to ensure you don’t miss your booked telephone appointment.
- Please arrive on time for your face to face appointment.
- Please cancel your appointment if you do not need it.
- Please remember to order your repeat medication before you run out.
What Happens if I Miss my Call?
We understand that calls may be missed from time to time.
If you miss your call the clinician will attempt to you call you once more, if you miss a second call then you will need to submit a new request using our online link to book another appointment.
This ensures that all requests are managed fairly and efficiently.